Hi! I’ve been told my whole life that I’m impatient. As a matter of fact, one of the most… remarkable (absolutely everyone who ever saw it remarked on it!) gifts I’ve ever been given…

Hi, If you’re a news junkie (and I am), it’s been a tough week. If you have loved ones in Eastern Europe, it’s been a nearly impossible week. Over the past two years, a…

Hi! Every week we have “trainees” in the office. And every week I find myself reminding a medical student (or PA or NP student) “You don’t even know what you don’t know.”  This is…

Hi! If you, like me, went to elementary school (primary school for all the folks outside the US) in the 1960’s, 70’s or 80’s, you were probably tested in kindergarten or first grade to…

Hi! Whether you work in customer service or you lead a household or you run a business, you field a LOT of complaints. There are two problems that arise for the complaint catcher. We’ll…

Hi.  We have to talk about what’s just around the corner.    It’s a struggle – often a bitter, painful one – even when we try to pretend we don’t care, or that we…